Case study


Travel Diary for the City of Boulder, Colorado


The City of Boulder, Colorado, Department of Transportation conducts citizen transportation surveys. These surveys are managed by National Research Center Inc. (NRC).

DVmobile designed a mobile app version of the survey for iOS and Android devices, as the first step into transforming transportation surveys from paper to smart, not just digital.


“The City of Boulder’s Transportation Division hired DVmobile through a competitive bid process to design a smart phone application to collect travel behavior data from city residents.  The data is used to measure the City’s progress in meeting our transportation and greenhouse gas emission goals.  On a tight budget and even tighter timeframe, DVmobile delivered an application that met the City’s needs and provided a valuable new way of collecting data.  Based on this first application and our experience working DVmobile’s high performing staff, the City has committed to a long-term relationship with DVmobile to create new versions of the application for other survey needs.”

— Chris Hagelin, Senior Transportation Planner for the City of Boulder, Colorado


As part of the study and request by the client, paper surveys coexisted with the mobile app. This same survey has been done since 1991 with paper; the data collected would have to match all previous records to preserve the relevance of the study. The app was divided in sections:


Logging Trips

The most important section of the survey was the Travel Diary, where users had to register their transportation behavior by logging all the trips they do in a given day.

Trips are listed chronologically and show information such as time, purpose, method and distance, which can be described in detail.

This information is most valuable to the City planners. Capturing it in an easy and convenient way was key to the success of the survey. 


Key features:


The City of Boulder, Colorado is the leader in public transportation planning and Smart Surveys. They have a Transportation Master Plan, for which collection of citizen behavior data over the course of years is fundamental. DVmobile won an RFP for this important initiative for the following reasons:

  1. We understood the needs and requirements better than anyone else.
  2. Our Design expertise was outstanding, demonstrating a great User Experience.
  3. Our Mobile expertise and understanding of how to apply it to real-world problems.

DVmobile has become a strategic partner for the City of Boulder Transportation Planning Department. We have delivered the first of multiple planned reusable Smart Surveys, with very high appreciation. For the first time in more than 20 years, the City of Boulder Travel Diary Survey is now a Smart Survey. DVmobile worked closely with National Research Center Inc. (NRC) to ensure the new data captured was compatible and corresponded with historical survey data. Citizens can get involved and actively contribute to their City planning in a way that fits with their lifestyle.


Technology Summary